Please carefully review the regulations governing the services offered by Trails of Sicily. By making a reservation, you acknowledge and accept these regulations.
1. RESERVATION
Reservations can be made through the system available on the TRAILS OF SICILY website (BOOK NOW) or via email by contacting the Organiser at [email protected].
2. CANCELLATION OF RESERVATION AND REFUND OF ADVANCE
You have the option to cancel your booking for any reason up to 48 hours before the tour’s start and receive a full refund of the amount paid. If the cancellation occurs less than 48 hours before the trip, the Organiser will only refund the advance payment in the event of force majeure (e.g., weather alarm, volcanic alarm, etc.) preventing the planned trip or due to reasons within our organisation (e.g., failure of transportation, etc.). Cancellation based on your subjective assessment of the weather does not entitle you to a refund of the advance payment. Light rain, snowfall, wind, clouds, or fog are not grounds for cancelling or interrupting the trip. Failure to show up or cancel within 48 hours before the tour start time will result in no refund of the advance payment.
3. CHANGE OF TRIP PLAN
In the event of unfavourable weather conditions, volcanic threats, or other significant reasons on the tour day, the guide may decide to alter the tour plan or, in extreme cases, interrupt the tour. Please read the tour plan, as the Organiser does not guarantee the possibility of changing the route/plan during the trip (e.g., cable car ride or wine tasting in a vineyard during tours that do not include these attractions). The duration of the trip mentioned in the description is approximate.
4. TRANSPORT AND MEETING POINT
Prices listed on the website include transportation from designated meeting points in Catania or from a parking location suggested by us for clients arriving by private transport from outside the city. Choose the meeting point most convenient for you and inform us of your choice by sending an email to [email protected]. Please arrive at the meeting point 15 minutes in advance.
Meeting Points and Times in Catania:
Transportation from locations outside the designated meeting points is available for an additional fee.
The guide is not responsible for any lost or left-behind items in the vehicles and does not provide shipment services.
Due to the road’s many turns, if you suffer from car sickness, it is strongly recommended to take precautions.
Eating or drinking in the vehicle is strictly prohibited. In case of seat contamination, you will be charged a cleaning fee of at least 50 Euros.
5. STANDARDS OF BEHAVIOUR AND TRIP PREPARATION
As a tour participant, you must adhere to the rules outlined in these regulations and follow all instructions given by guides during the tour. Information about required equipment and the difficulty level of individual trips is available on our website. Please read these tips and inform everyone in your group about them. Participants with special needs or pathologies affecting safety or comfort must inform the guide. Animals are not allowed on trips.
6. SAFETY DURING THE TRIP
Recreational trips take place in natural environments where the risk of accidents cannot be entirely eliminated. Hazards may include uneven rocky terrain, prickly vegetation, rock detachment, volcanic explosions, eruptions, ashfall, icy routes, and extreme weather conditions. No mountain is entirely safe; the risk can be minimised by behaving responsibly and following the guides’ instructions. The guide is not responsible for accidents related to unpredictable dangers and risks inherent in the tour environment.
7. PROCESSING OF PERSONAL DATA AND PHOTOGRAPHIC MATERIALS
By booking and participating in the trip, you consent to the processing of your personal data according to Art. 13 of Legislative Decree 196/2003 and Art. 13 GDPR 679/16. The data obtained will be used solely for organising the trip and will not be provided to third parties for commercial purposes. By participating in the tour, you consent to the publication of photographic material on our social media channels for promotional purposes. The Organiser is not responsible for the publication of your image by other participants or random individuals taking photos/videos on the trail. If you do not consent to the publication of your image, please notify the Organiser in advance.